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 Browse our Frequently Asked Questions (FAQ) list for answers to our most commonly asked questions. If you still can't find the answer you are looking for, please contact our office and one of the Creative Roofing Team members can answer any question you may have concerning our products and services. 1. Is Creative Roofing a franchised business? 2. What areas/suburbs do you service and where is the office located? 3. Do you give free written quotes and how long will it take? 4. What times during the day do you quote? 5. Does your company only do large jobs? 6. Are you members of any professional associations and do you have insurance? 7. Do I need to be at home when work is being completed? 8. What payment options does Creative Roofing accept? 9. When is the best time of the year to complete roof and gutter work? 10. How does bad weather affect the work 11. Do the stage 3 and 4 water restrictions affect roofing work? 12. How long does it take to complete roof and guttering work? 13. How will I recognize the company reps or tradesman? 14. What types of work do you do? 15. What is your average lead time for work and how quick can I get something started if it's urgent? 16. What guarantee's/warranties are attached to your services?  1. Is Creative Roofing a franchised business? No, Creative Roofing is completely a family owned and run business. With three generations of experience in the roofing industry and a commitment to providing a high level of professionalism, quality workmanship and a personalised service, we have successfully been able to run and control the whole business from under one roof. Today the family owners are still completely involved with the running of the business from quoting to trade and management. 2. What areas/suburbs do you service and where is the office located? Creative Roofing is based in Doncaster East and services all Melbourne metropolitan and surrounding suburbs. Country areas serviced are as far and wide as: -
Suite 2/26 Jackson Court, Doncaster East, 3109. (Melways Ref# 47 K1) Office Hrs: - Monday / Friday - 8:30am till 5:30pm Sat/Sun/Public Holidays/After hours - On call via answering service only 3. Do you give free written quotes and how long will it take? Yes, through our personalised appointments we take the time to explain the variety of products and services our company provides. During these appointments we carry out a written 32-point roof and gutter inspection and offer professional advice on the options suitable to improve the condition and life of your roof tiles. This is also given with a written quotation on all required work that you have decided to consider with any applicable brochures for you to review at your own convenience. Time for each appointment can vary from family to family. Each roof report takes approximately 20mins, however, depending on the amount of queries each person may have and the detail they request, our responses can vary the time required for each appointment. 4. What times during the day do you quote? At Creative Roofing we appreciate that every home and every personal situation is different. It is for this reason that we offer you and your family a wide range of available times so we can arrange an appointment time suitable for you. Appointments times can be made as follows:- Monday / Friday 8:30 - 7:00 Saturday 9:00 - 5:00 Sunday On request/availability Public Holidays On request/availability 5. Does your company only do large jobs? No, we will try and help anyone who has any inquiries regarding roofing/guttering work. Creative Roofing will help with things as small as a broken tile, cleaning guttering or small pointing repairs up to a completly new roof. 6. Are you members of any professional associations and do you have insurance? Yes, in today's business world there are minimum responsibilities for company owners to provide healthy, safe and secure work sites for not only their staff but also their clients. It is for this reason combined with our commitment to professional standards that Creative Roofing complies with all industry requirements such as safety guard rails, insurance and memberships with the following associations: - Membership/Policy Numbers: - Workcover # WEN 11780568 Public Liability # 157A322040BPK (MBA) Master Builders Association # 083499 (HIA) Housing Industry Association # 881795 Seniors Card business member National Seniors Card business member 7. Do I need to be at home when work is being completed? Generally no, since most work is conducted on top of your roof, normally our tradesmen are able to complete work without requiring access inside your house or into the backyard. On the occasion when jobs such as guttering or roof cleaning require this access it will be highlighted on the initial appointment when quoting. 8. What payment options does Creative Roofing accept? Creative Roofing accepts payments in various ways to try and help with different financial situations: -
Unfortunately, in working out doors, tradesmen are forced to contend with the unpredictable Melbourne weather. Extremes from the heat of summer, the rain of winter but also the wind of spring and what ever autumn decides to offer us mean that there is not better time of the year for Creative Roofing to complete your roofing requirements because we will always need to allow for some sort of bad weather in every season of the year. Normally we suggest that the best time to do work is before major problems occur or when you notice anything unusual or of concern. Preventative maintenance is always more cost effective than leaving problems until they become urgent. This way you have time to factor generally cheaper maintenance costs into the already extended family budget, doing the work when it suits you. 10. How does bad weather affect the work? At Creative Roofing we believe in starting one job and continuing until it is completely finished. If we happen to run into a bad day of weather, we will not work on your roof for that one day (leaving it water tight) and return on the next following workable day. This means we won't risk water leaking into your ceiling or have to repeat any work. 11. Do the stage 3 and 4 water restrictions affect roofing work? To find out exactly how you are affected by water restricts for your entire home please visit the following link: - http://www.ourwater.vic.gov.au/OurWater/index.html 12. How long does it take to complete roof and guttering work? This can vary depending on exactly what type of roofing/guttering work is being undertaken. The average working days (weather depending) for different jobs to be completed are as follows: - Guttering 1-2 days Leaf Screener 1-2 days Repointing 1-2 days Rebedding and Repointing 2-3 days Roof Restoration 3-5days Roof Replacement 3-5days Extra for both safety rail installation or removal 1 day each 13. How will I recognize the company reps or tradesman? All company representatives and tradesman are recognizable by their company uniform. This consists of both a red t-shirt/jumper and hat displaying the Creative Roofing name. They will also be able to present upon request a company ID card displaying a photo and the company logo with contact details. 14. What types of work do you do? Creative Roofing aims to try and help with all your roofing requirements, following is a list of all services available. Cement and Terracotta tile Repairs & Restorations
15. What is your average lead time for work and how quick can I get something started if it's urgent? Generally Creative Roofing lead time for commencement of work is 2-3 weeks depending on location and type of work. In the case of emergency work when clients can't wait that long due to potential damage, we are able to commence work within 1-3 days (depending on availability). 16. What guarantee's/warranties are attached to your services? Guarantee's or warranties vary on types of product/work being completed. Depending on these situations they can range from 6-12 years on workmanship and up to 50years on products. Where required compliance certificates will be issued for plumbing work and Australian Home Warranty insurance with Builders Practitioners registration will be organized and supplied. |
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